Shipping terms and Conditions

We’ve split our products into 8 different shipping categories. These are:

1. Small
2. Small 1 Shot
3. Medium 1 Shot
4. Large 1 Shot
5. Extra Large 1 Shot
6. Oversize
7. Live Fish or Aquarium Plants
8. In Store Only

Below is an explanation of each shipping class and the way they work in our website.

1. Small Items are any item that can fit into a small Australia Post satchel or box with room to spare. These products are calculated at our lowest shipping rate.
   To be eligible for your area’s free shipping bonus, all products chosen must be part of the small shipping class category.
2. Small 1 Shot Items are items that can fit into a small Australia Post satchel or box with no more room to spare. An example of this sort of item is a 4.5kg bag of aquarium sand.
   You will be charged the small shipping rate for each of these items ordered.
3. Medium 1 Shot items are Items that can fit into a medium Australia Post satchel or box with no more room to spare.
4. Large 1 Shot Items are Items that can fit into a large Australia Post satchel or box with no more room to spare.
5. Extra Large 1 Shot Items are Items that can fit into a extra large Australia Post satchel or box with no more room to spare.
6. Oversize Items are items that are to big to be sent via Australia Post and must therefore be sent via Courier only.
   
7. Live Fish or Aquarium Plants – We currently DO NOT ship Live fish or aquarium plants
   
8. In Store Only Items can only be collected in store and will not be eligible for delivery

After choosing your products, you will have the option to choose Australia Post Standard, Express or Courier shipping.
The costs for these have been pre-calculated for all Australian Post Codes.

Please note; not all items are able to be sent with all 3 options. This applies mostly to oversize items such as 20kg bags of bird seed, that cannot be sent with Australia Post.

We reserve the right to change your shipping preference if we are forced to due to size or location constraints. We will notify you before changing your shipping preference and refund accordingly if eligible.

If you live locally, you can place a in store pick up order. We will pick and pack the order and send you an email or call you when it is ready for pickup.
Generally In store pick up orders will be available on the same day of placing your order.

We offer free shipping on orders over certain amounts – depending on your post code and eligibillity critera.

Your cart must only contain ‘small’ items

Brisbane post code free shipping = orders over $49

Metro and Major post code free shipping = orders over $79

Rural post code free shipping = orders over $99

Upon receiving your order we will pack and ship it within 1-2 Business day.

For example. You place an order on Monday at 9:30am. We will have it packed and shipped no later then Tuesday.

If we receive your order on a weekend we will pack it and ship on the following Monday.

All Order placed will come with a tracking number. You will be provided this tracking number via email following the picking and and packing of your order.

Shipping times can vary greatly depending on your location. Pleas allow 1-15 business days to receive your order.
If you need a more accurate idea of how long your order will take to arrive, please contact us on (07) 3282 0128 and provide us with your post code. This will allow us to give you a better estimate of shipping arrival.

Your order will ship with a full tax invoice, detailing an itemised list of the products you’ve purchased.

Whilst we have big plans for the future we currently DO NOT send live fish or aquarium plants.
Therefore our listings for these products online are only for stocking, pricing and information purposes.

Unfortunately we do not freight any fish tanks or terrariums as they are made of glass.

Brisbane
4000-4022, 4029-4037, 4051-4078, 4101-4133, 4151-4179,
4205, 4300-4304, 4500-4506, 4508-4511, 4520,
9000-9002, 9005-9007, 9009-9015, 9464

Ipswich
4305-4307, 4346, 4521

Canberra
200, 2582, 2600-2620, 2900-2906, 2911-2914

Sydney
1100, 1215-1215, 1220, 1225, 1230-1231, 1235, 1239-1240,
1291, 1300, 1335, 1340, 1350, 1355, 1360, 1405, 1435, 1445,
1450, 1455, 1460, 1465-1466, 1470, 1475, 1480-1481, 1485,
1490, 1495, 1499, 1515, 1560, 1565, 1570, 1585, 1590, 1595,
1602, 1630, 1635, 1640, 1655, 1660-1685, 1700, 1710-1730,
1750-1765, 1790, 1800-1811, 1825, 1835, 1851-1885,
1890-1891, 2000-2080, 2084-2156, 2158, 2160-2234,
2555-2559, 2563-2567, 2745-2752, 2759-2774, 2776-2777,
2890-2891

Melbourne
3000-3097, 3101-3138, 3140-3207, 3335-3340,
3427-3429, 3750-3753, 3765, 3787, 3800-3810, 3930,
3975-3976, 8001-8012, 8045, 8051, 8066-8071, 8102,
8111-8205, 8438, 8511, 8785, 9999

Adelaide
5000-5025, 5031-5052, 5061-5076, 5081-5098,
5106-5127, 5131-5133, 5150, 5156, 5158-5170, 5173-5174,
5800-5800, 5810, 5839, 5842, 5950

Perth
6000-6038, 6050-6081, 6090-6090, 6100-6112,
6147-6176, 6180-6182, 6209-6210, 6800-6800, 6809-6809,
6827-6831, 6837-6850, 6865-6865, 6872-6872, 6892-
6892, 6900-6939, 6941-6979, 6981-6997

Hobart
7000-7019, 7025, 7030, 7050-7053, 7055, 7170, 7172

Darwin
800-801, 804, 810-814, 820-821, 828-831, 851, 861, 871,
906, 907, 909-909

NSW

Hawkesbury River Region
2081-2083, 2157, 2159,
2753-2754, 2756-2758,
2775, 2786

Gosford
2250-2252, 2256-2263

Newcastle
2264, 2267, 2278-2310,
2315-2319, 2322, 2324,
2348-2348, 2442, 2624

Hunter Valley
2320, 2325, 2335

Coffs Harbour
2450-2452, 2454-2456

Wollongong
2500-2508, 2515-2534, 2560

Camden
2568-2574

Albury
2640-2641, 2708

Wagga Wagga
2650

Riverina
2680-2681, 2705

Katoomba
2778-2785

Orange
2800

Mudgee
2850

VIC

Yarra Valley
3099, 3139, 3754-3755, 3757,
3759-3761, 3763, 3766-3786,
3788-3799

Geelong
3211-3230, 3331

Macedon
3341, 3430-3442, 3458, 3756,
3758, 3762, 3764

Ballarat
3350, 3353-3357

Bendigo
3453, 3463, 3515, 3523,
3550-3551, 3555-3557

Mildura
3496-3500, 3505

Shepparton
3629-3631

Wodonga
3689-3690

Peninsula
3910-3920, 3926-3929,
3931-3944, 3977-3978,
3980-3981

QLD

Gold Coast & Tweed Heads
2485-2488, 2490,
4209-4228, 4230, 9726

Scenic Rim Redlands Coast
4025, 4183-4184, 4207-4208,
4270-4275, 4280, 4285-4287

Sunshine Coast
4507, 4512-4519, 4550-4575

Granite Belt
4375-4376, 4380-4381

Hervey Bay
4655

Mackay
4740, 4750-4751

Townsville
4810-4812, 4814-4815,
4817-4818

Toowoomba
4343-4345, 4347, 4350, 4400

Rockhampton
4700-4701, 4703

Cairns
4868-4870, 4878-4879

SA

Adelaide Hills
5134-5144, 5151-5155, 5157,
5171-5172, 5201, 5245

Barossa
5351, 5352, 5355

WA

Lancelin
6041-6044

Bullsbrook
6082-6084, 6501

Pinjarra
6121-6126, 6207-6208,
6211-6214

Margaret River
6285

TAS

Launceston
7248-7254, 7258-7277,
7290-7292, 7300-7325

TAS Other
7020-7024, 7026-7027, 7054,
7109-7150, 7155-7163, 7171,
7173-7216, 7255-7257,
7330-7331, 7466-7470

NSW Outer
2265, 2311-2312, 2321, 2323, 2326-2334, 2336-2347, 2350-2361, 2365, 2369-2372,
2379-2382, 2386-2390, 2395-2431, 2439-2441, 2443-2449, 2453, 2460-2484, 2489,
2535-2551, 2575-2581, 2583-2594, 2621-2623, 2625-2633, 2642-2647, 2649,
2651-2678, 2700-2703, 2706-2707, 2710-2714, 2716, 2720-2730, 2787-2799,
2803-2810, 2817-2849, 2852, 2864-2879

VIC Outer
2648, 2715, 2717, 2731-2739, 3231-3243, 3249-3254, 3260-3294, 3300-3330,
3332-3334, 3342-3345, 3351-3352, 3358-3364, 3370-3402, 3407-3424,
3444-3451, 3460-3462, 3464-3494, 3501-3502, 3506-3512, 3516-3522, 3525-3533,
3537-3549, 3552-3554, 3558-3599, 3607-3624, 3632-3649, 3658-3688, 3691-3749,
3812-3825, 3831-3835, 3840-3904, 3909, 3921-3925, 3945-3946, 3950-3971, 3979,
3984, 3987-3996

QLD Outer
4309-4314, 4340-4342, 4352-4365, 4370-4374,4377-4378, 4382-4390, 4401-4428,
4580-4581, 4600-4601, 4605-4615, 4620-4630, 4650-4650, 4659-4662,
4670-4680, 4454-4455, 4461-4498, 4694-4699, 4702-4702, 4704-4739,
4741-4746, 4753-4757, 4798-4802, 4804-4805, 4803-4803, 4806-4809, 4813-4813,
4816-4816, 4819-4830, 4849-4865, 4871-4877, 4880-4895

SA Outer
2880, 5202-5204, 5210-5214, 5220-5223, 5231-5244, 5250-5280, 5290-5311,
5320-5322, 5330-5333, 5340-5346, 5350, 5353-5354, 5356-5357, 5360, 5371-5374,
5381, 5400-5401, 5410-5422, 5431-5434, 5440, 5451-5455, 5460-5464, 5470-5473,
5480-5485, 5490-5495, 5501-5502, 5510, 5520-5523, 5540,
5550-5560, 5570-5583, 5600-5611, 5630-5633, 5640-5642, 5650-5655,
5660-5661, 5670-5671, 5680, 5690, 5700-5701, 5710-5725, 5730-5734

WA Outer
6215-6244, 6251-6262, 6271-6284, 6286-6290, 6302-6375, 6383-6386, 6390-6452,
6460-6490, 6502-6537, 6556-6575, 6603-6616, 6620-6646, 6701-6733,
6740-6743, 6751-6765, 6770

NT
803, 815, 822, 832-841, 845-850, 852-854, 860, 862, 870, 872-875, 880-881, 885-886